Covid-19

This policy outlines some of the key measures I have taken to reduce the risk of spreading coronavirus (COVID-19). Please note the content may be subject to change.

Adhering to guidelines

Throughout the pandemic, I will be following guidelines issued by the government, NHS, other relevant authorities and my professional association (the Federation of Holistic Therapists) regarding safe and hygienic practice and the use of any personal protective equipment (PPE).

COVID-19 Risk Assessment

I have carried out a full risk assessment, in line with guidance from the Health and Safety Executive (HSE), in order to:

  • identify what work activity or situations might cause transmission of the virus;

  • think about who could be at risk;

  • decide how likely it is that someone could be exposed; and to

  • act to remove the activity or situation, or if this isn’t possible, control the risk.

Health screening

Prior to seeing any of my clients, I will be:

  • monitoring my own health and deferring treatments if I have COVID-19 or symptoms of COVID-19.

  • contacting my clients in advance of their appointment and deferring any treatments if: they have COVID-19 or symptoms of COVID-19; are shielding; anyone in their household has COVID-19 or symptoms of COVID-19; they have been in close contact with someone who has symptoms of COVID-19 in the past 10 days; they have been contacted by the NHS Test and Trace Service (or their country's equivalent) and told to self isolate.

  • asking my clients to call and cancel and defer treatment on the morning of their appointment if they have a temperature or other symptoms of COVID-19.

Enhanced cleaning and hygiene measures

I have introduced enhanced cleaning and hygiene measures between clients, which includes cleaning any non-porous surfaces and therapy equipment, such as chairs and couches, and replacing any porous or single-use items, such as towels and couch roll. Strict personal hygiene measures will also be adhered to, including regular handwashing/sanitising.


Adapting or restricting treatments

It may be necessary for me to adapt or restrict certain treatments, in order to reduce the risk of spreading COVID-19 and/or protect my clients’ health and safety. I am enforcing strict appointment times to keep contact time to a minimum.

Maintaining social distancing

Please note that while some treatments involve close contact, I will be observing social distancing measures wherever possible. This might include, for example, maintaining an appropriate distance whenever possible during the appointment, and when arriving and leaving for an appointment.

Cancellations policy

If a treatment is cancelled or deferred at short notice because my client has COVID-19 or has symptoms of COVID-19, any standard cancellation fees will be waivered. The client will be asked to kindly confirm in writing that their appointment has been cancelled or deferred because they have COVID-19 or symptoms of COVID-19.

I am happy to be contacted to discuss any aspect of your treatment during this time. Please email me at ali@freedomharmonics.com

 

Privacy Policy

This privacy policy explains how I use any personal information I collect about you.

Topics:
- What information do I collect about you?
- How will this information be stored?
- Marketing
- Access to your information and correction or deletion
- Cookies
- Other websites
- Changes to this privacy policy
- How to contact me

- What information do I collect about you?
Information about you is collected when you submit a contact form through this website (which will be stored by the website provider Wix), or make an enquiry via email. If you attend for a session you will be asked to complete a New Client Form - the information within which is collected to ensure that I am able to work with you in the best and most appropriate way possible.

- How will this information be stored?
This information will be stored securely, in accordance with the guidelines issued by the GDPR either electronically or in hard copy.  Client records will be stored for 7 years after the last point of contact, in accordance with the requirements of my insurance provider.

- Marketing
I will not share your information with any 3rd party for marketing or sales purposes. If you become a client of mine, I may use your email address to keep you informed of Sound Healing services offered by myself, which you may opt out of receiving at any time.

- Access to your information and correction or deletion
You have the right to request a copy of the information that I hold about you. If you would like a copy of some or all of your personal information held by me, please email freedomharmonics@outlook.com and I will provide this to you within 40 days. I want to ensure that your personal information is accurate and up to date. You may ask me to correct or remove information you think is inaccurate. You may also request that any information held about you is deleted, bearing in mind that I am legally required to keep client data for 7 years after last contact by my insurance provider. If you do not feel that your information is being utilised/stored appropriately you may register a complaint with the Information Commissioner's Office (www.ico.org.uk)

- Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.

- Other websites
This website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

- Changes to this privacy policy
I keep this privacy policy under regular review and I will place any updates on this web page. This privacy policy was last updated on 22 May 2018.

- How to contact me
Please contact me if you have any questions about this privacy policy or information I hold about you: ali@freedomharmonics.com